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Handling a Difficult Customer
Many customers can be difficult, but with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.
$199.00 -
Health and Wellness at Work
Course Objectives:
- Access Health and Wellness Program Needs
- Plan a Program
- Implement a Program
- Maintain a Program
$199.00 -
High Performance Teams (Remote Workforce)
Course Objectives:
- Define high performance teams.
- Define remote workforce.
- Understand the characteristics of a high performance team.
- Understand how to create teamwork.
- Understand the importance of communication.
- Understand how to train your high performance team of remote employees.
- Learn how to manage a high performance team.
- Learn the techniques of an effective team meeting.
$199.00 -
High Performance Teams Inside the Company
Course Objectives:
- Understand the benefits of high performance teams
- Address challenges
- Conduct effective meetings
- Be able to see the big picture
- Work collaboratively
- Adequately praise team members
$199.00 -
Hiring Strategies
Course Objectives:
- Know how to present the current open position
- Develop a workable hiring strategy
- Know how to determine which candidates to interview
- Steps and techniques to use in an interview
- Welcome newly hired employees
- Find potential candidates for the position
$199.00 -
Human Resource Management
Course Objectives:
- Describe the implications of different aspects of Human Resource Management on your daily responsibilities
- Define human resources terms and subject matter
- Recruit, interview, and retain employees more effectively
- Follow up with new employees in a structured manner
- Be an advocate for your employees’ health and safety
- Provide accurate, actionable feedback to employees
- Act appropriately in situations requiring discipline and termination
- Evaluate some of the strengths and opportunities for Human Resources in your own workplace
- Identify three areas for further development as part of a Human Resource Management personal action plan
$199.00 -
Human Resources (Corporate Package)
NOTE: PRICES FOR CORPORATE PACKAGES CALCULATED BELOW.
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Human resources (HR) is a department within an organization that is responsible for managing employee-related functions. This department oversees areas such as recruitment, hiring, training, performance evaluation, compensation, benefits, and employee relations.
The primary goal of HR is to support the organization’s overall objectives through effective management of its human capital. HR professionals play a crucial role in ensuring that the organization has the right people with the right skills in the right positions, while also fostering a positive work environment.
Video descriptions for each course are available below.
Quantity discounts may apply. FAQ
1/2
Business Succession PlanningContract ManagementCrisis ManagementDeveloping a Lunch and LearnEmployee OnboardingEmployee RecruitmentEmployee Termination ProcessesGeneration GapsHealth and Wellness at WorkHiring StrategiesHuman Resource ManagementManaging Workplace Harassment1/2Enter your organization name and choose desired quantity of each course.
$0.00 -
Improving Mindfulness
Course Objectives:
- Define mindfulness
- Develop techniques to make oneself more attuned to the present moment
- Understand the value and utility of one’s emotions
- Learn how to identify and counter distorted thinking
- Learn how to cultivate genuine positive emotions
- Become more fully present in social interactions
$199.00 -
Improving Self Awareness
Course Objectives:
- Define the self and different aspects of the self
- Learn from introspection
- Understand the nature and value of emotions
- Appreciate themselves
- Appreciate others
- Improve effectiveness
$199.00 -
In Person Sales
Discover the specifics of what it means to become an effective salesperson, and the steps to success. You will learn how to connect with customers and move them
Course Objectives:
- Understand this sales technique
- Explain the sales funnel
- Explore sales techniques
- Develop loyalty
- Identify ways to build a customer base
through the sales process.
$199.00 -
Increasing Your Happiness
Course Objectives:
- Discuss how planning ahead cultivates workplace happiness
- Create a nightly routine and daily plan
- Relate more effectively to others in the workplace
- Understand how the workspace environment impacts happiness
- Think more positively
- Take actions that will create greater workplace happiness
$199.00 -
Internet Marketing Fundamentals
Course Objectives:
- Know how to conduct market research
- Develop a workable internet marketing campaign
- Recognize your target market
- Understand your brand
- Grasp SEO and website characteristics
- Find and capture leads
$199.00 -
Interpersonal Skills
Course Objectives:
- Understand the difference between hearing and listening
- Know some ways to improve the verbal skills of asking questions and communicating with power.
- Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
- Identify the skills needed in starting a conversation.
- Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
- Understand how seeing the other side can improve skills in influencing other people.
- Understand how the use of facts and emotions can help bring people to your side.
- Identify ways of sharing one’s opinions constructively.
- Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
- Learn tips in making an impact through powerful first impressions.
$199.00 -
Job Search Skills
Course Objectives:
- Define your objectives and purpose in your search for employment.
- Help you establish SMART goals in the job-hunting process.
- Assist you in developing a first month plan of action for your job search.
- Craft an effective resume.
- Form an attractive cover letter.
- Develop and present a portfolio of your prior work.
- Learn networking skills in finding leads for jobs.
- Efficiently get interviews and thrive in the interview process.
$199.00 -
Knowledge Management
Course Objectives:
- Understand the basic concept of knowledge management (KM)
- Identify the do’s and don’ts of KM
- Identify the KM live cycle
- Identify the new KM paradigm
- Identify the KM models
- Understand how to build a KM rational for your company
- Understand how to customize KM definitions
- Identify the steps to implementing KM in your organization
- Identify tips for success
- Understand the advance topics in KM
$199.00 -
Leadership & Influence
Course Objectives:
- Define “leadership”
- Explain the Great Man Theory
- Explain the Trait Theory
- Understand Transformational Leadership
- Understand the people you lead and how to adapt your leadership styles
- Explain leading by Directing
- Explain leading by Participating
- Explain leading by Delegating
- Kouzes and Posner
- Conduct a personal inventory
- Create an action plan
- Establish personal goals
$199.00
