Human Skills Development
March Special!
All courses $99
Price applied at Checkout.
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- Convenient: Available anytime, anywhere
- Ease of Use: Click away and get the knowledge you need.
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- Cost-Effective: Online courses can save up to 70% of training expenses.
- Quality courses designed by education experts.
Featured Courses
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Lean Process And Six Sigma
Course Objectives:
- Develop a 360 degree view of Lean Process and Six Sigma and how it can be implemented in any organization.
- Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
- Describe the key dimensions of quality – product features and freedom from deficiencies
- Develop attributes and value according to the Kano Model
- Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
- Describe what is required to regulate a process
- Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
- Using basic techniques such as DMAIC and how to identify Six Sigma Projects
- Use specific criteria to evaluate a project
- Discover root causes of a problem
$199.00 -
Hiring Strategies
Course Objectives:
- Know how to present the current open position
- Develop a workable hiring strategy
- Know how to determine which candidates to interview
- Steps and techniques to use in an interview
- Welcome newly hired employees
- Find potential candidates for the position
$199.00 -
Contact Center Training
Course Objectives:
- How to get management involved in training.
- Why peer training works.
- That manners are important with a contact center.
- How to build rapport with the callers.
- How to deal with difficult customers.
$199.00 -
Responsibility in the Workplace
Course Objectives:
- Define accountability and examine the accountability ladder.
- Identify qualities of accountable employees.
- Successfully identify one’s own accountability level.
- Identify examples of responsibility in the workplace.
- Successfully identify the benefits of responsible employees and the effects of employees that are not responsible.
- Identify different accountability tools for businesses in the forms of software.
- Identify the steps for handling an unconscious bias-based complaint at work.
$199.00
Why Human Skills e-Learning?
E-learning has become an integral part of all professional development programming.
Human Skills Development e-learning is flexible, cost-effective, and delivers what managers and staff need.
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