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Conflict Resolution
Course Objectives:
- Understand what conflict and conflict resolution mean
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
$199.00 -
Contact Center Training
Course Objectives:
- How to get management involved in training.
- Why peer training works.
- That manners are important with a contact center.
- How to build rapport with the callers.
- How to deal with difficult customers.
$199.00 -
Contract Management
Course Objectives:
- Identify contract elements
- Understand ethical contract management
- Calculate value
- Negotiate contracts
- Create basic amendments
$199.00 -
Corporate Packages (Master List)
NOTE: PRICES FOR CORPORATE PACKAGES CALCULATED BELOW.
This is a list of all courses offered through corporate packaging.
Packages can also be ordered by choosing courses by category.
Choose quantity of each course required.
After purchase you may assign these courses to Team Members who you add to your group.
Quantity discounts may apply. FAQ
$0.00 -
Creating a Great Webinar
Course Objectives:
- Define webinars and their purpose
- Choose the best formats
- Prepare for webinars
- Avoid common mistakes
- Understand how to interact with the target audience
- Follow up successfully
$199.00 -
Creative Problem Solving
Course Objectives:
- Understand problems and the creative problem-solving process
- Identify types of information to gather and key questions to ask in problem-solving
- Identify the importance of defining a problem correctly
- Identify and use four different problem definition tools
- Write concrete problem statements
- Use basic brainstorming tools to generate ideas for solutions
- Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
- Perform a final analysis to select a solution
- Understand the roles that fact and intuition play in selecting a solution
- Understand the need to refine the shortlist and redefine it
- Understand how to identify the tasks and resources necessary to implement solutions
- Evaluate and adapt solutions to reality
$199.00 -
Creativity: Thinking Outside the Box
Course Objectives:
- Define creativity
- Differentiate between creativity and innovation
- Work toward achieving the benefits of creativity for business success
- Successfully build a creative team and work culture
- Learn techniques for effective brainstorming
- Identify the stages of the creative process
- Understand the barriers of creativity
- Use tools to help find your creative mind
$199.00 -
Crisis Management
Course Objectives:
- Identify potential risks
- Understand the myths behind workplace violence
- Define escalation and identify examples
- Learn concerning behaviors
- Know what a trigger is and how that can escalate
- Understand the proper response to an event
$199.00 -
Critical Thinking
Course Objectives
- Understand the components of critical thinking
- Utilize non-linear thinking
- Use logical thinking
- Recognize what it means to be a critical thinker
- Evaluate information using critical thinking skills
- Identify the benefits
- Revise perspective, when necessary
- Comprehend problem-solving abilities
$199.00 -
Customer Service
Customer Service Workshop
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
$199.00 -
Customer Support
Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone on a phone. But these days, it can be carried out in a variety of methods, including text messages and webchats. Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
$199.00 -
Cyber Security
Course Objectives:
- Understand different types of malware and security breaches
- Know the types of cyberattacks to look out for
- Develop effective prevention methods
$199.00 -
Delivering Constructive Criticism
Course Objectives:
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session
- Recognize the importance of setting goals and the method used to set them
- Uncover the best techniques for following up with the employee after the session
$199.00 -
Developing a Lunch and Learn
Course Objectives:
- Understand what lunch and learn is and is not
- Be able to set up and break down
- Create new content
- Address difficult situations and people
- Create useful takeaways
- Use feedback to improve future lunch and learns
$199.00 -
Developing Corporate Behavior
Course Objectives:
- Understand what behavior is
- Understand the benefits
- Know what type of behaviors you want to implement in your company
- Know how to implement and maintain corporate behaviors.
$199.00 -
Developing Creativity
Course Objectives:
- Define creativity
- Act with confidence
- Engage in curiosity
- Stop acting out of fear
- Learn from introspection
- Take risks
$199.00
