For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls.
A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training.
A well trained contact center can be the difference between gaining more customers and losing customers. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about.
Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
It Starts at the Top
There is a very common saying, ‘Attitude reflects leadership.’ A manager sets the tone for the whole staff. If a manager shows the staff that having the appropriate information is important, it will be more likely to be utilized.
You can help your staff be the best contact center possible by creating an open culture, knowing the goals of the company, knowing your employees’ job duties, and being able to identify additional training opportunities. A manager has to have their eyes peeled at all times for new information needed, and new ways to deliver that information.
Create an Open Culture
When you are a manager, it is important that you create an open culture with your staff. What is an open culture? An open culture means that as a manager, you are creating an environment where employees feel free to share ideas and concerns. This type of environment helps employees feel empowered and important, which helps them want to come to work and do a great job.
With our “Contact Center Training” course, you will discover the basic elements of being an effective employee of a contact center.
Discover the specifics of what it means to become an effective salesperson, and the steps to success. You will learn how to connect with customers and move them
No one is born a sales person. No one has a special gift that makes customers buy products/services. Everyone can, however, learn how to sell successfully. By learning to communicate with customers, build lead lists, and sell the company’s services with authority; anyone can be a successful sales person.
A predefined group of related courses, purchased by one individual in the company or organization, on behalf of a number of persons.
CORPORATE PACKAGES ALLOW MANAGERS AND ADMINISTRATORS TO DESIGN A CUSTOM PACKAGE OF COURSES AND ASSIGN THEM TO USERS (TEAM MEMEBERS) Enter Organization name. (Any name for your use as group manager.) Decide how many Team Members will take each course. Choose courses you wish to use. Choose quantity of each course you desire.
Why use a Corporate Package?
Corporate Packages allow you to assign Team Members to your group and then assign them selected courses. You can add more courses, seats and team members later as required.
How to Order
Choose which courses you wish to purchase and the number of individuals (Team Members) who will take the courses. Pay for all at the same time.
Example: You determine that 4 persons need to take the "Accountability in the Workplace" course, and 2 will take "Basic Bookkeeping"
Accountability in the Workplace John Debbie Julie Mike
Basic Bookkeeping Debbie Julie
Total: 6 courses
2. Fill in your organization name (this is for your reference only)
3. Choose quantity 4 for Accountability in the Workplace
4. Choose quantity 2 for Basic Bookkeeping.
5.Click Add to Cart
6. On checkout you will be asked to sign in or register.
7. Proceed to payment. After payment a "Group Info" tab will appear on the menu.
After Payment
Click on Group Info on menu.
Here you will see your organization and can begin to assign Team Members to the courses.
About Our Courses
Convenient: e-learning allows you to balance the demands of work, career and home life by accessing learning from anywhere anytime – from home, work and even on the road. On-Demand learning is available 24/7/365!
Immediate: You can start an on-demand course in a matter of minutes! Be done in one sitting (about four to five hours) or take as long as you like to complete and download your certificate from your account.
Ease of Use: Click away and get the knowledge you need.
Flexible: You decide when you want to take an On-Demand course. If you only have time at night, no worries make your own schedule and do the course at your own pace.
Cost-Effective: Studies show that online learning can save an organization 50-70% of training expenses.
Quality: All of our on-demand courses are built by subject matter experts and adult education course designers
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