Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training but practice.
What is a crisis? A crisis is any event that threatens a person, group of people, or the company itself. Crisis can occur any time, day or night, weekday or weekend. A company that anticipates a crisis, and prepares for such an event, is better able to avoid negative situations completely, or, if the situation occurs, better able to manage it.
One situation that requires crisis management is when internal risks occur inside of the company property, or during company hours and involve an employee and their duties. The internal risks of crisis are many. Triggers that take place outside of the workplace, can result in a reaction or escalation within the company. Vendors, employees, customers, any of these people could pose the risk of committing an act of violence within a company or on its property. Internal risks are not always a violent act, such as an assault, it could also come in the form of threatening emails, unwanted deliveries, etc.
Another source of internal risk for violence, is the company and its management. Understaffed sites and poorly managed departments are another risk that could trigger an escalation to violence. High turnover rates, under equipped areas, and poorly organized departments can be a source of stress that should be addressed before an event does occur.
- Identify potential risks
- Understand the myths behind workplace violence
- Define escalation and identify examples
- Learn concerning behaviors
- Know what a trigger is and how that can escalate
- Understand the proper response to an event