Supply Chain Management
What exactly is supply chain management(SCM)? It is the management of interconnected businesses involved in providing goods or services to consumers. It involves the finances, logistics, and delivery of products or services and requires integrated behavior and cooperation among the chain’s firms to be successful.
Customer satisfaction is a consequence of SCM that reflects the value created by the supply chain firms. It comes through delivering value of what is perceived by the customer as important not the firm members. Customer satisfaction influences purchasing behavior, customer loyalty, and also serves as an indicator of the supply chain’s collaborative success at creating a differential advantage. The differential advantage is what sets the chain apart from its competitors. In this topic, let’s look further at how we can create value and promote high levels of customer satisfaction.
Management of the supply chain improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today’s global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly.
This course has been carefully designed to help you better understand supply chain management. In Module One, we’re going to cover topics such as basic housekeeping, parking lot, course objectives and action plans and evaluation.
With this course your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how SCM can improve and help almost any type of business.
- Take a look at inventory management
- Study supply chain groups
- Review tracking and monitoring methods
- Examine supply chain event management
- Comprehend the flows of supply chain management and data warehouses
- Understand the levels of management and their effects
- Identify how it relates to: Customer satisfaction, Improving performance, Lowering costs, and Product development