Respect in the Workplace Workshop

Respect in the Workplace Workshop

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Respect in the Workplace Workshop

A respectful work environment is essential to the overall success of your team, and will contribute to a well-founded work reputation. Evidently, when we learn to accept the differences between the values and perspectives of those around us, we can continue to grow as a team. The concept of respect is often taught at a young age; however, it is just as important to remind adults to model respective behaviors. Remember, it is the responsibility of all team members to be respectful to one another, and address conflict in a positive manner in order to accomplish a healthy, safe work environment.

This course will give you the tools and conversation to help empower your team to recognize behaviors that influence their performance within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and skills to communicate and recognize one another are practiced.

 

 

Workshop Objectives:

  • Have a clear understanding of respect and self-respect
  • Choose appropriate emotional responses
  • Develop respectful communication approaches
  • Understand how to build a respectful workplace, and the importance of team contribution
  • Understand policies on respect, and the many benefits
  • Focus on building an inclusive work environment

The Power of Networking (Within the Company)

The Power of Networking (Within the Company)

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The Power of Networking (Within the Company)

Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that. It is important to pay extra attention to internal networking, or networking within the company. To be truly effective, internal networking must be utilized throughout the company.

With The Power of Networking (Within the Company) workshop your participants will learn how internal networking is changing the workforce. Through this workshop, your participants will gain a new perspective networking, and what benefits can come from fully utilizing and making connections with internal networking.

Workshop Objectives:

  • Define networking
  • Understand networking principles
  • Use networking tools
  • Avoid common mistakes
  • Understand how to build relationships
  • Manage time successfully

Networking (Outside the Company) Workshop

Networking (Outside the Company) Workshop

Networking (Outside the Company) Workshop

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically:  the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great workshop.

With our Power of Networking (Outside the Company) workshop, your participants will begin to see how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their networking strategy.

Workshop Objectives:

  • Identify and avoid obstacles
  • Implement networking principles
  • Use online tools
  • Prioritize contacts
  • Manage networks effectively

Developing Corporate Behavior Workshop

Developing Corporate Behavior Workshop

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Developing Corporate Behavior Workshop

With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out and be a leader in the business world.

Through our Developing Corporate Behavior workshop your participants should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan your participants should see a reduction in incidents and an increase in team work and loyalty.

Workshop Objectives:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Cyber Security Workshop

Cyber Security Workshop

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Cyber Security Workshop

Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.

With our “Cybersecurity” workshop, your participants will discover the fundamentals of cybersecurity as well as the methods that should be implemented to make sure their computer systems are protected.

 

Workshop Objectives:

  • Understand different types of malware and security breaches
  • Know the types of cyberattacks to look out for
  • Develop effective prevention methods

Customer Support

Customer Support

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Customer Support

Customer support used to mean a face-to-face conversation with a customer, or a phone call.  Today, technology has changed how we approach customer support.  It now encompasses the internet, websites, webchats, and even smart phone apps.  The customer experience begins long before the purchase is made.

With our “Non-Telephone Customer Support” workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Workshop Objectives:

  • Define customer support
  • Know the different venues for customer support
  • Recognize challenges of customer support
  • Learn different applications
  • Know proper forms of documentation
  • Learning to be proactive in customer support

Business Acumen Workshop

Business Acumen Workshop

Business Acumen Workshop

Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Your participants will increase their financial literacy and improve their business sense.

Business Acumen will give your participants an advantage everyone wishes they had. The workshop will help your participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.

Workshop Objectives:

  • Know how to see the big picture
  • Develop a risk management strategy
  • Know how to practice financial literacy
  • Develop critical thinking
  • Practice management acumen
  • Find key financial levers

Appreciative Inquiry Workshop

Appreciative Inquiry Workshop

Appreciative Inquiry Workshop

Organizations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognizing the strengths and values of what works as opposed to what’s wrong will transform the individuals and thus transform the organization.

Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for organizational change and it will strengthen relationships. Who doesn’t like to share good positive stories and events? Think about it.

Workshop Objectives:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognize positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

Teamwork & Team Building Workshop

Teamwork & Team Building Workshop

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Teamwork & Team Building Workshop

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.

The Teamwork And Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.

Workshop Objectives:

  • Describe the concept of a team, and its factors for success
  • Explain the four phases of the Tuckman team development model and define their characteristics
  • List the three types of teams
  • Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
  • Discuss the uses, benefits and disadvantages of various team-building activities
  • Describe several team-building activities that you can use, and in what settings
  • Follow strategies for setting and leading team meetings
  • Detail problem-solving strategies using the Six Thinking Hats model — and one consensus-building approach to solving team problems
  • List actions to do — and those to avoid — when encouraging teamwork

Handling a Challenging Customer

Handling a Challenging Customer

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Handling a Challenging Customer

Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively.  With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.

With The Handing A Challenging Customer workshop, your participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.  Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

Workshop Objectives:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances