Workplace Essentials
Workplace soft skills are essential for individuals to succeed in their careers. These courses provide training for key workplace soft skills essentials.
Developing and continuously improving these workplace soft skills can contribute to an individual’s professional growth, help them succeed in their career, and create a positive work environment.
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Appreciative Inquiry
Organizations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning, people will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what’s wrong, will transform the individuals and thus transform the organization.
Appreciative Inquiry is a shift from looking at problems and deficiencies and instead, focusing on strengths and successes. It is a tool for organizational change and it will strengthen relationships. Who doesn’t like to share good positive stories and events? Think about it.
$199.00 -
Business Acumen
Course Objectives:
- Know how to see the big picture
- Develop a risk management strategy
- Know how to practice financial literacy
- Develop critical thinking
- Practice management acumen
- Find key financial levers
$199.00 -
Business Ethics
Business Ethics Skills
A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
A company’s ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
$199.00 -
Business Etiquette
Course Objectives:
- Define etiquette and provide an example of how etiquette can be of value to a company or organization.
- Understand the guidelines to making effective introductions.
- Identify the 3 C’s of a good impression.
- Identify at least one way to minimize nervousness while in social situations.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps to handshaking.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette, and basic table manners.
- Understand the protocol of ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
- Understand basic guidelines to the proper form of address, grammar standards, and use of acronyms in e-mails.
- Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
- State the difference between a formal and an informal letter.
- Create an effective ‘Thank You’ note.
- Understand the meaning of colors in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress codes.
- Understand basic guidelines in international etiquette.
$199.00 -
Change Management
Course Objectives:
- List the steps necessary for preparing a change strategy and building support for the change
- Describe the WIFM – the individual motivators for change
- Use needed components to develop a change management and communications plans, and to list implementation strategies
- Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
- Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
- Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
- Use strategies for aligning people with a change, appealing to emotions and facts
- Describe the importance of resiliency and flexibility in the context of change
- Explain the importance of flexibility in the context of change, and demonstrate methods the change leader and individual change participant can use to promote flexibility
$199.00 -
Civility In The Workplace
Course Objectives:
- Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette.
- Learn the basic styles of conflict resolution.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution.
- Understand the different elements of effective communication.
- Learn facilitative communication skills such as listening and appreciative inquiry.
- Learn specific interventions that can be utilized when there’s conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.
$199.00 -
Conflict Resolution
Course Objectives:
- Understand what conflict and conflict resolution mean
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
$199.00 -
Customer Service
Customer Service Workshop
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
$199.00 -
Customer Support
Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone on a phone. But these days, it can be carried out in a variety of methods, including text messages and webchats. Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
$199.00 -
Cyber Security
Course Objectives:
- Understand different types of malware and security breaches
- Know the types of cyberattacks to look out for
- Develop effective prevention methods
$199.00 -
Delivering Constructive Criticism
Course Objectives:
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session
- Recognize the importance of setting goals and the method used to set them
- Uncover the best techniques for following up with the employee after the session
$199.00 -
Developing Corporate Behavior
Course Objectives:
- Understand what behavior is
- Understand the benefits
- Know what type of behaviors you want to implement in your company
- Know how to implement and maintain corporate behaviors.
$199.00 -
Handling a Difficult Customer
Many customers can be difficult, but with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.
$199.00 -
Networking (Within the Company)
Course Objectives:
- Define networking
- Understand networking principles
- Use networking tools
- Avoid common mistakes
- Understand how to build relationships
- Manage time successfully
$199.00 -
Networking Outside the Company
Course Objectives:
- Identify and avoid obstacles
- Implement networking principles
- Use online tools
- Prioritize contacts
- Manage networks effectively
$199.00 -
Office Health and Safety
Course Objectives
- Identify common illnesses
- Understand how they spread
- Recognize symptoms
- Apply treatment and prevention techniques
- Establish an Emergency Response Plan
$199.00
