Responsibility in the Workplace

 Welcome to the Responsibility in the Workplace course . One of the most critical traits to look for in employees is responsibility and accountability.  Responsible employees drive the success of an organization, whether for profit or not for profit.

Accountability Ladder

Accountability is the responsibility of all employees in an organization, not just the management team.  One question that all individuals need to ask themselves is, “What is my own level of accountability at work and how is this measured?”  The ladder is a tool that is used to demonstrate accountable levels in individuals.  This example of a ladder usually shows nine “rungs” of accountability that range from an unaccountable level of  “unaware of a situation” to an accountable level of “make it happen”.

An employee that is accountable is defined as the employee that cares about the company and its success.  This employee goes above and beyond their work and does not expect praise.  A responsible employee feels satisfied by a task completed.  An accountable employee finds a solution to a common issue and implements that solution.

This course will introduce to you the ideas of being responsible and the traits that define a responsible employee.  It will also show the effects of having responsible employees versus irresponsible employees. An accountable employee will instead identify that they made a mistake, own it, and apply the correct solutions to the problem.  And finally, the course will cover the steps to becoming more responsible.

Taking ownership of one’s decisions and actions is one of the first steps to becoming more accountable.

What is the Reality?

Not every employee has the same definition of “accountability.”  Not every employee has the same standards of being accountable for themselves in the workplace.  The reality is that most people have not reached the highest rung of the accountability ladder, and could improve in at least one area in the workplace.

Course Objectives:

• Define accountability and examine the accountability ladder.
• Identify qualities of accountable employees.
• Successfully identify one’s own accountability level.
• Identify examples of responsibility in the workplace.
• Successfully identify the benefits of responsible employees and the effects of employees that are not responsible.
• Identify different accountability tools for businesses in the forms of software.
• Identify the steps for handling an unconscious bias-based complaint at work.