Customer Service

Current Status
Not Enrolled
Price
CDN199.00
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Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Workshop Objectives:

  • State what CS means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build goodwill through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Customer Service Student Training Manual PDF Download

This will open the Student Manual in your browser and you can then save it to your computer with the save button or save as button on the right-hand side of the ribbon of your open browser. It looks like a small floppy disc icon.

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About Our Courses
  • Convenient: e-learning allows you to balance the demands of work, career and home life by accessing learning from anywhere anytime – from home, work and even on the road. On-Demand learning is available 24/7/365!
  • Immediate: You can start an on-demand course in a matter of minutes! Be done in one sitting (about four to five hours) or take as long as you like to complete and download your certificate from your account.
  • Ease of Use: Click away and get the knowledge you need.
  • Flexible: You decide when you want to take an On-Demand course. If you only have time at night, no worries make your own schedule and do the course at your own pace.
  • Cost-Effective: Studies show that online learning can save an organization 50-70% of training expenses.
  • Quality: All of our on-demand courses are built by subject matter experts and adult education course designers

Your course includes

    • Student Manual PDF Download
    • Real-Life Examples and Take-ways
    • Videos
    • Audio
    • Case Studies
    • Quizzes
    • Activities
    • Certificate of Completion
    • Un-Limited Access and Re-Takes
    • Completion Time is approximately 6 hours
    • Volume Discounts Available