Call Center Training

Current Status
Not Enrolled
Price
CDN199.00
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Call Center Training

Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Course Objectives:

  • Define and understand call center strategies.
  • Identify different types of buying motivations.
  • Create SMART Goals.
  • Familiarize myself with strategies that sharpen effective communication.
  • Use proper phone etiquette.
  • Set benchmarks.
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About Our Courses
  • Convenient: e-learning allows you to balance the demands of work, career and home life by accessing learning from anywhere anytime – from home, work and even on the road. On-Demand learning is available 24/7/365!
  • Immediate: You can start an on-demand course in a matter of minutes! Be done in one sitting (about four to five hours) or take as long as you like to complete and download your certificate from your account.
  • Ease of Use: Click away and get the knowledge you need.
  • Flexible: You decide when you want to take an On-Demand course. If you only have time at night, no worries make your own schedule and do the course at your own pace.
  • Cost-Effective: Studies show that online learning can save an organization 50-70% of training expenses.
  • Quality: All of our on-demand courses are built by subject matter experts and adult education course designers

Your course includes

    • Student Manual PDF Download
    • Real-Life Examples and Take-ways
    • Videos
    • Audio
    • Case Studies
    • Quizzes
    • Activities
    • Certificate of Completion
    • Un-Limited Access and Re-Takes
    • Completion Time is approximately 6 hours
    • Volume Discounts Available